Shipping & Returns

Our standard shipping methods are Purolator and CanPar. We pass along the discounts that they offer us for the volume shipping. We also have discounts available that are as follows:
Shipping to anywhere in Canada you get 1/2 off shipping with an order total of $2000 and FREE shipping on orders over $4000.

All returns are subject to a 15% re-stocking fee.
All special orders are subject to a 50% re-stocking fee.
Returned product must be free of price tags or any other dealer added labeling.
Returned product must be unopened and its packaging appear to be new.
No returns on any opened electronics. NO EXCEPTIONS.
All items must be returned within 15 days of original invoice date.
All returns must be accompanied by a copy of the original invoice.
All return packages must contain a packing slip and list describing the reasons for return.
*Special considerations for returns can be made upon further discussion with Hi-Performance Distributors.

Cancelled Orders:
All special order items are subject to a 50% re-stocking fee unless they can be cancelled with the manufacturer before they ship to Hi-Performance Distributors.

Warranty Returns:
All warranty and product replacement issues are handled through the manufacturer of the product.
Hi-Performance Distributors will assist with forwarding warranty items to the manufacturer upon request, however, the dealer or consumer remains responsible for all shipping charges and or repair costs related to the product.

Defective Returns:
Defective items are classed as a new product that is faulty, damaged, or broken from new in the box. This does not apply to product that has been broken or damaged during its first or subsequent use. Hi-Performance Distributors will examine product on a per item basis and replace as necessary. If the product in question has been found to be used, it will fall under the Warranty Returns Policy.

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